Terms of Service

Last updated: October 6, 2026

These terms govern your use of LoanBuddies, a product of The Loan Buddies, LLC ("The Loan Buddies, LLC", "LoanBuddies", "we", "us"). By using the software or submitting a request on this website, you agree to them.

What LoanBuddies is

The Loan Buddies, LLC provides workflow management software to businesses — primarily loan processing companies and the professionals who work inside them. We are not a lender, a mortgage broker, or a financial services provider. We do not originate, fund, service, or broker loans, and nothing in the software is financial, legal, or lending advice.

Who may use it

You must be at least 18 and authorized to act for the business you represent. Accounts are for business use. You are responsible for the accuracy of the information you give us.

Your account

You are responsible for keeping your credentials secure and for everything that happens under your account. Tell us promptly if you believe an account has been compromised.

Acceptable use

• Do not use the software for anything unlawful, or to infringe anyone's rights.
• Do not attempt to access data belonging to another customer.
• Do not probe, scan, or interfere with the security or availability of the service.
• Do not resell or sublicense access without our written agreement.

Your data

Information your business enters into LoanBuddies remains yours. We process it on your behalf to run the service, as described in our Privacy Policy. You are responsible for having the right to provide any information about third parties that you enter, and for using it lawfully.

SMS Terms

If you tick the SMS consent box on our demo request form, you agree to receive text messages from The Loan Buddies, LLC at the mobile number you provided.

What we send

Demonstration scheduling and confirmations, replies to support requests you have sent us, and account notifications such as trial status. We do not send promotional or marketing text messages.

Frequency and cost

Opting out and getting help

Reply STOP to any message to stop receiving texts from us. Reply HELP for help, or email support@tryloanbuddies.com. Carriers supported include AT&T, T-Mobile, Verizon and others; support can vary by carrier.

Consent

Consent to receive text messages is optional and is never a condition of purchasing anything from us. Mobile numbers and SMS consent are never shared with third parties for marketing purposes.

Fees

Paid plans are billed as described at the time of purchase. Fees are non-refundable except where required by law or stated otherwise in a written agreement with us.

Availability and changes

We work to keep the service available but do not guarantee uninterrupted access. We may change, suspend, or discontinue features, and will give reasonable notice of material changes affecting paid accounts.

Disclaimer and limitation of liability

The service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law. To the fullest extent permitted by law, The Loan Buddies, LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms or for conduct that risks harm to the service or other users.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules.

Contact us

The Loan Buddies, LLC
Email: support@tryloanbuddies.com
Web: tryloanbuddies.com