LoanBuddies — Deal Communications

Communication Events

Milestones

Under Contract

Contract received notice

Sent

Home Inspection

Ordered & completed

Sent

Appraisal

Ordered & received

Insurance

Request & confirmation

Loan Progress

Submitted to UW

File sent to underwriter

Sent

Conditional Approval

Conditions list

Clear to Close

CTC announcement

Closing Day

Final instructions

Under Contract

Notify all parties that the contract has been received and the loan process has begun

✓ Sent Apr 1

Message Sent

Good afternoon Carlos and Ana — great news! Your purchase contract for 4821 Coral Way has been received and reviewed. We are now packaging your file and preparing to submit to underwriting. We will keep you updated every step of the way. Please don't hesitate to reach out with any questions.

Sent April 1, 2026 at 9:15 AM · SMS + Email · 3 recipients

Appraisal

Notify parties when the appraisal is ordered and when the value is received

Pending

Update Message

Recipients

Carlos & Ana Martinez

Borrower

Sarah Kim

Buyer Agent

Angela Torres

Title Officer

Update Message

Recipients

Carlos & Ana Martinez

Borrower

Sarah Kim

Buyer Agent

Sending to 2 recipients via SMS + Email

Insurance

Request homeowners insurance info from borrower and send lender requirements to their insurance agent

Pending

Message to Borrower

Message to Insurance Agent

Recipients

Carlos & Ana Martinez

Borrower

State Farm — Rodriguez

Insurance Agent

Each recipient gets a different message — borrower gets the request, insurance agent gets the lender requirements

Sending 2 different messages to 2 recipients via SMS + Email

Home Inspection

Notify borrower and buyer agent when inspection is ordered and when results are in

✓ Sent Apr 3

Last Message Sent

Good morning Carlos and Ana — your home inspection has been completed. The results look good and we are moving forward. We will be packaging your full file for underwriting this week.

Sent April 3, 2026 at 10:22 AM · SMS + Email · 2 recipients

Submitted to Underwriting

Notify all parties that the complete file has been submitted to the underwriter

✓ Sent Apr 10

Last Message Sent

Great news Carlos and Ana — your complete loan file has been submitted to underwriting for review. We expect a decision within 3-5 business days. We will reach out as soon as we have an update.

Sent April 10, 2026 at 2:05 PM · SMS + Email · 3 recipients

Conditional Approval

Notify borrower and buyer agent of approval conditions — list exactly what is needed

Pending

Update Message

Recipients

Carlos & Ana Martinez

Borrower

Sarah Kim

Buyer Agent

Sending to 2 recipients via SMS + Email

Clear to Close

The big one — all conditions met, closing is confirmed. Notify everyone.

Pending

Update Message

Recipients — Notify Everyone

Carlos & Ana Martinez

Borrower

Sarah Kim

Buyer Agent

Robert Chen

Listing Agent

Angela Torres

Title Officer

Maria Lopez

Sending to 5 recipients via SMS + Email

Closing Day

Final instructions — what to bring, where to go, what time to arrive

Pending

Update Message

Sending to borrower via SMS + Email